How to facilitate an expanding fleet
When Rogers Vehicle Servicing wanted to enhance its capabilities to accommodate both internal fleet maintenance, as well as service external trade, it had some tough decisions to make. CVW reports.
Growing a business entails making some big decisions and spending quite a bit of money. So, when Rogers Vehicle Servicing (RVS) decided that growth was the way forward it called in workshop equipment specialist MAHA UK. The company was employed to project manage the expansion which included the installation of an ATF lane, including pit, MBT 7250 EUROSYSTEM commercial brake tester, MLT 1000 headlight tester and LMS 20.2 axle play detectors, as well as two-post lifts, the MA STAR 3.5 and 5.5.
Rogers Civil Engineering director, Natalie Birch, outlined the challenge: “We outgrew our existing facility with our expanding fleet. Also, we used to have to travel miles for servicing and testing – it was always in the middle of the day too. That meant vehicle downtime, which wasn’t practical for the business.
“We needed to upsize; we had a defined plan to move our in-house facility to a larger ven-ue to create a standalone business, offering services on a larger scale and to external cus-tomers. Thankfully we found an ideal location, situated very close to RCE, but we didn’t have experience in running a commercial garage and the equipment. That’s when we en-gaged with MAHA UK. Now, we can work at night, reduce downtime and offer a larger menu of services in the process.”
Quality street
The partnership between RVS and MAHA UK was built on a shared desire of quality. RVS sought equipment that would deliver that, and which would allow the company to roll-out the services within the workshop. Natalie revealed: “We went out to competitive tender and MAHA was the standout choice. We also received recommendations from industry insiders and even competitors that had utilised MAHA UK’s services before – it was a unanimous verdict. We were confident with our choice.”
And has that choice been vindicated? Natalie replied: “MAHA is at the premium end of the market, so ‘premium’ is what we expected. Thankfully, the decision to choose them has been validated by the quality, reliability and accuracy of the equipment, as well as the support throughout the installation process.”
Military precision
That sentiment is echoed by Keith Evans, a consultant for RCE, who oversaw the day-to-day installation. He explained that MAHA’s experience, knowledge and guidance proved “invaluable”, as RVS navigated the complexities of transitioning into the vehicle servicing and testing sector.
Not only was RVS investing in a new industry, but Keith, following a 26-year career in the military, was also new to the sector – but he was able to apply accrued skills from his past. Keith enjoyed the experience and thanked the supplier for its support from start-to-finish: “The company’s reputation proceeds the name. Selecting it was a nobrainer. The team, namely Luke Fuller, made the process simpler than we thought it would be, and the equipment looks great.
“Furthermore, it has stuck to its promises; after-sales support was vital for us, and, so far, the responsiveness and efficiency in addressing any teething problems has been superb. If there’s a need of a solution, whether that be a phone call to the office or engineer to come out to visit, we have always received a response within 24 hours – sometimes the same day! You can’t ask for better than that.”
Eye on the future
Since the installation, RVS has experienced a smooth transition into the vehicle servicing arena, now offering extended opening hours and enhanced services to meet customer needs. And as RVS continues to grow and evolve, with potential plans for more expansion on its radar, its partnership is likely to be a long-term one and integral to further success.
