Marshall Fleet Solutions has launched ‘MFS Engineer 2020’, an engineer-centric programme that focusses on the skills, performance and equipment used by its team of service engineers.
As part of a £1m+ investment programme by the company, ‘MFS Engineer 2020’ will see the introduction of the latest technology throughout the whole of its 200 mobile service van fleet.
Every MFS service and installation engineer will be fully equipped with Microsoft Surface Windows 10 tablets, all loaded with the latest software for complete transport refrigeration, tail lift servicing and fleet management operations.
With an in-cab tablet docking station, a Bluetooth keyboard and mobile 4G WIFI hotspots available in every van, MFS engineers now have the complete mobile office environment within their cabs, in a bid to provide a faster action and response service when out on customer calls.
MFS engineers have also been provided with new workwear, which highlights the Marshall Fleet Solutions branding, and will also be complemented by a set of new PPE equipment that will be automatically replenished for each engineer during the year.
MFS has also initiated the rollout of new Mercedes Sprinter Euro VI service vans into the fleet, and these vans will feature a specially commissioned livery.
Mark Howell, Managing Director at Marshall Fleet Solutions, commented: “It has long been recognised that the Marshall Fleet Solutions service engineers are at the pinnacle of technical knowledge and experience. ‘MFS Engineer 2020’ takes them to even higher levels with this significant investment in the very latest support equipment and full IT communications, together with stylish but practical bespoke workwear.”
The final element of ‘MFS Engineer 2020’ is the switch by Marshall Fleet Solutions to operating its sales, service and parts operation on a regional basis, with five dedicated regional branches serving its customer base. Each dedicated MFS branch has undergone a refurbishment programme and, together with the relocation of two existing branches to new premises in Leeds and Avonmouth, now offers full sales, service and parts support for its customers, covering all the MFS product and service portfolio.
Mark continued: “We recognise the need to be even closer to our customers and to give them that local personal service they require, as well as nationwide support. Unlike other companies in our industry, we already had the infrastructure in place with our existing branch network, so the switch to a regional customer service operation went live on 1 January 2020.
“The commercial vehicle industry is changing, and our customers require a constantly changing but flexible customer support operation. The introduction of ‘MFS Engineer 2020’ puts us ahead of the game, in terms of offering both national and regional support through the biggest independent service network in the UK. This customer service development programme clearly shows that we mean business, by investing in our team of experienced engineers, with the latest communications technology, a new service van fleet and our branch network so that we can provide our customers with the best possible service levels in the industry.”