What’s LCV servicing like?
In a recent conversation with Jack Bryant from SF Tebby & Son, he shared insights into the company’s expansion into the light commercial vehicle sector.
I sat down with Jack back in January to not only look around at the garage’s facilities, but to also gain a greater understanding of what the LCV servicing sector is like. In our conversation, he emphasised to me the importance of swift turnaround times for fleet maintenance, noting that the garage prioritises efficiency to minimise downtime for its clients’ vehicles. Jack also discussed the challenges of staff retention and the proactive steps the company takes to foster a positive work environment, such as regular team outings and maintaining a relaxed atmosphere. For some background, this family-owned garage-established in 1971 in Clifton, and has built a reputation over five decades for exceptional car servicing, repairs, and MOT testing. In 2022, a strategic relocation to a state-of-the-art facility in Avonmouth marked a pivotal moment in the company’s evolution, enabling an expansion into the realm of LCVs. Looking ahead, he mentioned that while the current demand for electric commercial vehicle servicing is modest, they are still preparing by training staff in electric vehicle maintenance.
A new chapter in Avonmouth
The move to Avonmouth was more than a change of address; it was a calculated decision to align with the growing demands of the automotive industry. The new facility boasts seven lifts and houses a dedicated team of eight professionals, including a couple apprentices. Positioned adjacent to the M5 motorway, the location offers unparalleled accessibility, making it an ideal hub for servicing a diverse clientele.
The transition to Avonmouth also signalled SF Tebby & Son’s foray into the LCV sector. Recognising the increasing prevalence of light commercial vehicles on the roads and the corresponding need for specialised maintenance, the garage adapted its services to cater to this segment. This pivot was facilitated by the expertise of two technicians who completed their apprenticeships with a focus on commercial vehicles at Ford. Their specialised knowledge laid a solid foundation for the garage’s expansion into LCV services.
Embracing LCVs
The decision to embrace LCVs was both organic and strategic. The Avonmouth area, characterised by its industrial landscape, presented a burgeoning demand for commercial vehicle services. SF Tebby & Son seized this opportunity by equipping half of their new workshop with commercial vehicle ramps, ensuring they could accommodate larger vehicles such as long-wheelbase Ford Transits and Mercedes Sprinters. This investment not only diversified their service offerings but also attracted a substantial clientele, with LCVs now accounting for nearly half of the garage’s workload.
The garage’s commitment to excellence is evident in its approach to fleet maintenance. Understanding that time is a critical factor for businesses relying on commercial vehicles, Jack emphasised how they prioritise swift turnaround times. For routine maintenance, they ensure all necessary parts are in stock beforehand, aiming to complete services within a day. In cases of unexpected breakdowns or complex diagnostics, the team strives to minimise downtime, typically resolving issues within two to three days, contingent on parts availability.
Navigating challenges
The expansion into LCV services has not been without challenges. Staff retention, a common issue in the automotive industry, has been addressed through fostering a positive work environment. Regular team outings, communal meals, and a relaxed atmosphere contribute to high morale and job satisfaction among employees.
Jack also recognises the importance of staying ahead in automotive technology. With approximately half of the workforce trained to Level Four in EV maintenance, SF Tebby & Son’s staff are well-prepared for the anticipated rise in electric commercial vehicles. While the current demand for EV van servicing is modest, primarily due to infrastructure limitations and the long-distance nature of their clients’ operations, the garage is poised to meet future needs as the market evolves.
In terms of marketing, SF Tebby & Son has traditionally relied on word-of-mouth referrals, a testament to their longstanding reputation. However, recognising the potential of digital platforms, they have initiated efforts to establish a presence on social media. Although still in the early stages, with a modest following, these platforms are set to play a crucial role in reaching a broader audience and attracting new clients in the commercial sector.
SF Tebby & Son’s journey into the light commercial vehicle sector exemplifies strategic adaptation and forward-thinking. By leveraging their technical expertise, investing in specialised equipment, and maintaining a client-centric approach, they have successfully expanded their services to meet the evolving demands of the automotive industry. As they continue to navigate the challenges and opportunities in this sector, Jack expressed how they remain committed to delivering exceptional service, reinforcing their position as a trusted partner for both private and commercial vehicle owners in Bristol and beyond.
