CVW puts the questions to Actia about its latest service, Actia Parts Direct, which provides replacement parts direct to workshops.
Q What is Actia Parts Direct?
Actia is offering a new service, providing genuine replacement parts delivered from us, the manufacturer, direct to workshops, repairers and operators.
Q Why has Parts Direct been introduced and what benefits do customers gain from this service?
It is often challenging to quickly find and obtain quality replacement parts in order to minimise the downtime of vehicles during scheduled maintenance or emergency repairs. As such, Actia has answered this need by launching a door-to-door service, which gets much needed parts to the customer straight from the warehouse.
Actia ‘Parts Direct’ offers a wide range of current and legacy parts and equipment, including electronic control units, instrument clusters, switch packs, gauges, dashboards, control modules and a large array of other vital components for maintenance and repairs.
All the Actia OEM components are safe, reliable and fully tested, with 24 months’ warranty on new products and 12 months’ warranty on service exchanges. This way, customers have all the benefits of getting genuine parts directly from the manufacturer.
The Parts Direct product catalogue lists, with images, the available parts and equipment. For example, the MultiBUS IOU2000 Std 3 Optare/Transbus, the Aladin Control Module, Start/Ignition Switch Assemblies, Membrane Panels, and replacement PCB Daughter Control Boards.
With the introduction of Parts Direct, Actia is demonstrating its commitment to staying reactive to customer needs, by offering services that can meet or even anticipate their requirements, making the difference in a highly competitive environment.
Q What backup support services are available?
Actia customers benefit from a technical helpdesk, providing telephone support for our extensive range of products, with remote and on-site support if required. We offer training sessions for users to make sure they are getting the most from the products and solutions, which illustrates the company’s determination to help empower workshops and technicians, ultimately reducing vehicle downtime.
About the company
Actia was founded in 1986 and, with subsidiaries in 16 countries, has grown to become a leading specialist in vehicle electronics for buses, coaches, trucks and other commercial vehicles, as well as providing diagnostics and garage equipment for repairing and testing vehicles.
The UK subsidiary came into being in 1994, and steadily grew as it achieved business with bus and coach
manufacturers for power management products, instrumentation and dash panels. The introduction of MultiBUS provided the opportunity for manufacturers to adopt fully multiplexed electrical systems.
For those visiting the Euro Bus Expo in Birmingham (30th October to 1st November), Actia will be presenting its range of diagnostic, telematics, multimedia and CCTV solutions on stand B8.